Zibas Terms & Conditions

Effective Date: [Add date]

1. Company Information

Zibas is a fashion eyewear brand based in Bangladesh, offering sunglasses, eyeglasses, and custom prescription lenses both online and offline.

Physical Store:
Shop 16, Level 3, Azimpur Adhunik Nagar Market,
Azimpur, Dhaka – 1205, Bangladesh

Contact:
📧 Email: support@zibasbd.com
📞 Phone: +880 1805 076 304
🌐 Website: https://zibasbd.com

2. Products

  • We aim to keep all product descriptions, pricing, and images accurate.
  • Colors may vary slightly due to screen settings.
  • Product availability may change without notice.
  • Prescription lenses are custom-made based on your provided details — please check them carefully before ordering.

3. Pricing & Payment

  • All prices are in Bangladeshi Taka (৳), inclusive of VAT.
  • We currently accept Cash on Delivery (COD) only.
  • Prices are subject to change without notice.

4. Order Acceptance

An order confirmation means we have received your request but it is not final until verified. Orders may be cancelled for:

  • Product unavailability
  • Pricing/listing errors
  • Delivery limitations
  • Incorrect/incomplete customer information

5. Delivery

  • Delivery is available across Bangladesh via trusted courier services.
  • Estimated delivery time: 2–5 working days.
  • Please inspect your order upon delivery before the courier leaves.
  • Delays caused by courier partners are beyond our control.

6. Returns & Exchanges

  • Returns are only accepted at the time of delivery before the courier departs.
  • Prescription and custom lenses are non-returnable, unless an error was made by Zibas.
  • Exchanges must be requested within 72 hours; advance payment for delivery costs is required.
  • Refunds are issued only if Zibas is at fault (wrong item, defect, etc.).
  • Full details are in our Return & Refund Policy.

7. Website Use

By using zibasbd.com, you agree to:

  • Provide accurate and honest information.
  • Not misuse or attempt to damage the website/service.
  • Not copy or reuse content without permission.
  • All website content is the property of Zibas.

8. Privacy Policy

Your personal information is handled according to our Privacy Policy.

9. Limitation of Liability

Zibas is not responsible for:

  • Courier delays or delivery issues caused by third parties.
  • Errors from customer-provided information (e.g., incorrect prescription).
  • Minor differences in color or packaging.

10. Updates

These Terms & Conditions may be updated at any time. Your continued use of our services means you accept the latest version.

11. Contact

For questions about these Terms & Conditions:
📧 Email: support@zibasbd.com
📞 Phone: +880 1805 076 304