Zibas Return & Refund Policy
Effective Date: 01 June, 2025
Last Updated: 01 August, 2025
At Zibas, we want you to feel confident and satisfied with every purchase. Please read our policy carefully to understand our rules on returns, exchanges, and refunds.
1. Returns – Only at the Time of Delivery
We accept returns only while the delivery agent is still present.
- If you are not satisfied with the product upon delivery, you can return it immediately.
- Once the delivery agent leaves, returns will not be accepted.
2. Exchanges
You can request an exchange within 72 hours of receiving your product if:
- The product is unused, in its original packaging, and in resalable condition
- The exchange is for a product of equal or higher value (price difference must be paid)
- Prescription (power) glasses and custom lenses are not eligible for exchange
Exchange Delivery Costs:
The customer must pay the delivery cost in advance before the new item is shipped.
📧 Email: support@zibasbd.com
📞 Phone: +880 1805 076 304
3. Power Glasses & Custom Lenses
- All prescription glasses and custom lenses are specially crafted based on your order.
- These items are non-returnable and non-exchangeable.
- If there is an error caused by Zibas (wrong prescription, frame, or lens), we will correct it or provide a full refund.
4. Refund Policy
Refunds are only issued if Zibas is at fault, such as:
- Wrong product sent
- Incorrect prescription or customization
- Product defect or damage
- Product becomes unavailable after your order is placed
Refund Process:
- Contact our support team within 72 hours of delivery.
- Provide your Order ID, issue details, and photos (if applicable).
- Approved refunds are processed within 7–10 business days to your original payment method.
5. Order Cancellations
- You may cancel or change your order before it is packed for delivery.
- Once packed, cancellations and modifications are no longer possible.
📧 Email: support@zibasbd.com
📞 Phone: +880 1805 076 304
6. Product Availability
All products shown on our website are subject to stock availability. If your ordered item becomes unavailable, we will notify you and issue a full refund.
7. Need Help?
Our customer support team is always ready to assist you.
📧 Email: support@zibasbd.com
📞 Phone: +880 1805 076 304
